Incident Management Systems

 Machine generated alternative text:
Tools for SOC Data Organization and Search 
Incident Management System (IMS) 
• Tracking alerts, incident status and associated indicators 
Otherwise known as 
Threat Intelligence Platform (TIP) 
• Collection of 
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Security Information and Event Management (SIEM) 
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Security Orchestration, Automation and Response (SOAR) 
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Knowledge Database / Source Code Repositories 
• For all SOC documents code la books and use cases

    • Incidents are organized and assigned by case

    Cases follow steps in a pre-made case template (playbooks)

    • Cases have tasks that to be completed

    Tasks have associated worklogs

    Cases can have observables assigned to them

    Observables can be enriched by analyzers enabled in Cortex engine

 
    • TheHive: Automatic Case Creation with Context

    1. Events collected in SIEM, items of interest become alerts

    2. Alerts sent to TheHive for triage

    New case created for all accepted alerts

    3. Case is populated with field from alert:

    Parses fields from alert

    IP addresses, domains, usernames, hostnames, etc.

    Pulls in additional info if available

    Tasks created from designated case template (playbook)

    • Observables
      • TheHive allows you to associate observables to an incident at the case level. These are meant to be interesting snippets of data found
         within the course of the
        investigation, but do not necessarily have to represent malicious infrastructure or files.
      • The "is IOC" star can be used to control whether the individual observable is an "indicator of compromise" or whether it is just a piece of data
         potentially associated with the case.
      • the "has been sighted" checkbox If we were investigating something that we hadn’t seen in our organization, then this checkbox could be
         unswitched to signify that it is not something the organization has encountered yet.
    • Case Closure
      • Once a case has been worked to completion, which is defined as having completed at least all required tasks in the playbook, the case
         can be closed.

     

    • writing a brief summary of what the ticket was about and how it was resolved.
 

     

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